Admin

Protect agents with two-factor authentication (2FA)

Add a time-based one-time code to agent sign-in, with recovery codes — no third-party service required.

Admin
Protect agents with two-factor authentication (2FA)

Two-factor authentication (2FA) adds a second step to sign-in: after the password, the agent enters a 6-digit code from an authenticator app. Each agent turns it on for themselves under Profile → Two-factor authentication.

Password 6-digit code Signed in 2FA
Password, then a one-time code, then you're in

Enrolling

  1. Go to Profile and click Enable two-factor.
  2. Scan the QR code with Google Authenticator, Authy, 1Password or Microsoft Authenticator — or type the shown key manually.
  3. Enter the current 6-digit code to confirm. We then show your recovery codes — save them; each works once and they're your way in if you lose your device.

Signing in with 2FA

After a correct password, you're asked for the code. You can enter either a current authenticator code or one of your recovery codes. Attempts are rate-limited.

Managing it

  • Regenerate recovery codes any time (the old set stops working).
  • Turn off requires your current password.
  • Codes and the secret are encrypted at rest, and nothing is enforced until you've confirmed a first code — so a half-finished setup can never lock you out.

Prefer central control? SSO (OIDC) and SCIM are also available under Security & SSO for Google, Microsoft Entra, Okta and more.