Channels
Design branded email templates
Wrap every outbound email in your brand with a live-preview template editor.
Channels
Design branded email templates
Customers read your replies as email, so they should look like you. Admin → Email templates controls the frame around every message.
Edit a template
- Open Admin → Email templates and pick a template (e.g. the reply wrapper, new-ticket or CSAT email).
- Edit the header, logo, colours and footer. A live preview updates as you type, so you see the real result.
- Use the available placeholders (ticket number, customer name, brand) — they’re filled per message.
Brands
If you run multiple brands, each can carry its own logo and colours, so a reply from Brand A never looks like Brand B. Attachments and the agent’s signature drop into the same branded frame automatically.
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