Channels
Land in the inbox: SPF, DKIM & DMARC
Authenticate your sending domain so your helpdesk email is trusted — and use the built-in checker to verify it.
Channels
Land in the inbox: SPF, DKIM & DMARC
Even with a great SMTP provider, mail can land in spam if your domain isn't authenticated. Three DNS records do the work, and Admin → Deliverability audits them for you.
The three records
- SPF — a TXT record listing which servers may send as your domain. End it with
~all(softfail) or-all(hardfail), never+all. - DKIM — a cryptographic signature added by your provider; you publish the public key at
selector._domainkey.yourdomain. - DMARC — a TXT record at
_dmarc.yourdomainthat ties SPF+DKIM together and tells receivers what to do with failures. Start atp=none(monitor), then tighten top=quarantineandp=reject.
Verify with the built-in checker
- Open Admin → Deliverability.
- Enter your sending domain (it prefills from your support address) and run the audit. Each record is scored pass/warn/fail with the exact fix.
- If DKIM isn't found, add your provider's selector (e.g.
selector1,google) and re-run.
Analyse a real message
Send yourself a test, open the message's raw headers (in Gmail: Show original), paste them into the header analyzer, and confirm spf=pass, dkim=pass, dmarc=pass.
Tips
- DNS changes take up to your record's TTL to propagate — re-run the audit after a while.
- Each SMTP provider documents its exact SPF include and DKIM selector; use those values.
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