Admin
Compliance, certifications & audit evidence
Track SOC 2, ISO 27001, GDPR and more from one module — controls, evidence and readiness.
Admin
Compliance, certifications & audit evidence
The Admin → Compliance module turns audit prep into a checklist. Each framework has its own tab with the controls you need to satisfy and where flyhelpdesk already helps.
Work a framework
- Open Admin → Compliance and pick a tab — SOC 2, ISO 27001, GDPR, and others.
- Each control shows its status and the evidence flyhelpdesk produces automatically (audit logs, the tamper-evident hash chain, backups, access controls, MFA enforcement).
- Mark residual, process-based controls as you complete them so the readiness score reflects reality.
Certification readiness
Admin → Certification readiness rolls the controls up into a single, honest score per framework, highlighting what still needs an owner or a document before an auditor arrives.
Policies
Starter policy templates (security, privacy, acceptable use, incident response) give you a first draft to adapt — don't ship them unread.
More in Admin
Manage your team — invite, edit and remove agents
Add teammates, set their role and department, reset passwords, set profile photos, and remove people safely.
Monitor health with Observability
See live system health, service checks and operational metrics — and wire up an uptime monitor.
Protect agents with two-factor authentication (2FA)
Add a time-based one-time code to agent sign-in, with recovery codes — no third-party service required.
Run multiple brands from one workspace
Support several brands from a single account — each with its own identity, departments, queues and inbound email.
Back up & restore your workspace
Automatic daily backups — encrypted, verified and mirrored off-site — plus one-click restore.