These Terms of Service ("Terms") govern your access to and use of the flyhelpdesk customer-experience platform ("Service"). By creating a workspace or using the Service you agree to these Terms.
1. The Service
flyhelpdesk provides multi-tenant helpdesk, knowledge base, automation, voice and analytics tooling. Features available to your workspace depend on your subscription plan.
2. Accounts & access
You are responsible for the activity of agents and administrators in your workspace, for keeping credentials secure, and for ensuring your end customers' use of the portal complies with these Terms.
3. Acceptable use
You may not use the Service to send unlawful, infringing or abusive content, to attempt to breach security or tenancy boundaries, or to exceed the seat and rate limits of your plan.
4. Billing
Paid plans are billed per workspace — each plan includes a set number of seats — and per the features you enable, through our billing partner (WHMCS). Non-payment may result in feature gating or suspension after notice.
5. Data
You retain ownership of the data you and your customers submit. Our handling of personal data is described in the Privacy Policy. You may export or request deletion of your data at any time.
6. Availability
We target high availability but the Service is provided "as is". Scheduled maintenance is communicated in advance where practical.
7. Termination
Either party may terminate with notice. On termination you may export your data for a reasonable period, after which it is deleted.
8. Changes
We may update these Terms; material changes will be notified. Continued use after changes take effect constitutes acceptance.
This document is a template provided with the platform and should be reviewed by your own legal counsel before you rely on it for a production service.