T flyhelpdesk / Help center / Integration setup
Twilio

Set up Twilio Voice

6 min

Take inbound calls and click-to-call from tickets with Twilio.

Step 1 / 4
Developer portal Create a new app Name flyhelpdesk Create API key
1

Get your Twilio credentials

In the Twilio Console copy your Account SID and Auth Token, and buy or choose a phone number.

Twilio Console
Connect integration Secret key Save
2

Add the credentials

Open Integrations → Telephony and enter the Account SID, Auth Token and your number.

flyhelpdesk /webhooks/in Provider Callback URL paste
3

Set the voice webhook

Copy the voice webhook URL from flyhelpdesk into your Twilio number’s Voice configuration.

Customer New ticket Open
4

Calls become tickets

Inbound calls create call tickets; agents can click-to-call from a ticket.

Open the setup screen