T flyhelpdesk / Help center / Integration setup
Jira

Set up Jira

3 min

Escalate a ticket to a Jira Cloud issue in one click.

Step 1 / 4
Developer portal Create a new app Name flyhelpdesk Create API key
1

Create a Jira API token

In Atlassian account settings → Security → API tokens, create a token for your Jira account.

Atlassian API tokens
Connect integration Secret key Save
2

Add Jira details

Open Integrations → Connections → Jira and enter your Jira base URL, account email, project key and the API token.

Test connection Connected
3

Test the connection

Click Test connection to confirm access to the project.

Ticket #4821 Reply Escalate
4

Escalate from a ticket

An Escalate to Jira button appears in the ticket actions; it creates a linked issue.

Open the setup screen