T flyhelpdesk / Help center / Integration setup
Messenger

Set up Facebook Messenger

5 min

Handle Facebook Messenger conversations as tickets.

Step 1 / 4
Developer portal Create a new app Name flyhelpdesk Create API key
1

Create a Meta app + page token

In Meta for Developers add Messenger to an app and generate a Page access token for your Facebook page.

Meta for Developers
Connect integration Secret key Save
2

Add the credentials

Open Integrations → Social channels → Messenger and paste the page token and a verify token.

flyhelpdesk /webhooks/in Provider Callback URL paste
3

Set the callback URL

Copy the Messenger webhook URL and verify token into Meta and subscribe to messages.

Customer New ticket Open
4

Messages become tickets

Messenger threads open tickets; replies are delivered back to Messenger.

Open the setup screen