T flyhelpdesk / Help center / Integration setup

Set up Azure AD SSO

5 min

Single sign-on for agents via Microsoft Entra ID (Azure AD).

Step 1 / 5
Developer portal Create a new app Name flyhelpdesk Create API key
1

Register an Entra app

In the Microsoft Entra admin center register an application and add a client secret.

Entra admin
Enable integration Turn this on to start syncing ON
2

Pick the Microsoft preset

Open Admin → Security & SSO and click Microsoft 365 under Quick setup — the issuer is prefilled.

flyhelpdesk /webhooks/in Provider Callback URL paste
3

Add the redirect URI

Copy the callback URL from the page into your app’s Redirect URIs (Web).

Connect integration Secret key Save
4

Paste client ID & secret

Paste the application (client) ID and secret and turn SSO on.

All set
5

Sign in with Microsoft

Agents can now sign in with their Microsoft accounts.

Open the setup screen